It's always a good idea to keep a record of your gameplay, such as taking screenshots or recording video, to have evidence in case of any issues. However, the lack of transparency and the unhelpful response from customer support is concerning. In the case of the prize wheel promotion on Betway, it's possible that the three free spins on the slot machine didn't result in any winnings and the player unknowingly continued to play and lost money. It's important to carefully read and understand the terms and conditions of any promotion or offer before participating to avoid such situations. Oh, I understand the frustration of losing money unexpectedly while playing at online casinos. But I just dont like the way they handled things and I would rather ppl not lose more money in similar situations. And they said sorry cant help.Īll Im saying. I said no because why would any regular person do that.

They said they cant prove it on their end and asked me if I recorded the event on my device. I told them that their prize wheel offered me three free spins this must be a mistake. I was confused and when contacted support they said I lost it during the slot machine. Whatever no big deal.Ĭheck my balance later and I have lost 15 dollars. One of the winnings is three free spins on a slot machine They have this offer on their app thats called the prize wheelĭaily chance at small winnings, resetting every 24 hours. I would like to use Bet365, however being from Canada, Bet365 doesnt actually accept the bank I use. If you or someone you know has a gambling problem and wants help, call 1-800-GAMBLER and visit) /r/problemgambling * Gambler's Anonymous Contact Information. If you or someone you know has a gambling problem and wants help, call 1-800-GAMBLER and visit /r/problemgambling /r/sportscontests - Paid and free sports contests.Ģ1+ only./r/sportsbookreview - Review the books you use.

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